Introduction
Welcome to Muyorbir, an application designed and operated by Loom Workz Ltd. ("Loom Workz", "we", "us", or "our"). We respect your privacy and are committed to protecting the personal data of our users ("user", "you", or "your").
This Privacy Policy explains how we collect, use, share, and protect your information when you use the Muyorbir mobile and web application (collectively, the "App"). By accessing or using our App, you consent to the collection, transfer, storage, disclosure, and other uses of your information as described in this Privacy Policy.
GDPR and CCPA Compliance: We design Muyorbir with transparency and user rights at its core. This policy is written in straightforward language to ensure you fully understand how your data is handled and how you can exercise control over it.
Data We Collect
We collect information that you provide directly to us, data generated automatically during your use of the App, and data from trusted third parties when permitted.
1. Information You Provide to Us
When you create an account, complete your profile, or communicate with us, we may collect:
- Account Credentials: Username, email address, password, and similar security information used for authentication.
- Profile Details: Display name, profile picture, and any optional bio or preferences you choose to set.
- User-Generated Content: Any content you create, upload, post, or share within the App (e.g., project notes, collaborative items).
- Support Communication: Details of inquiries or feedback you send to our support team.
2. Information Collected Automatically
When you access or use the App, we automatically record information about your device and activity:
- Device Metadata: IP address, operating system version, device model, language settings, and unique device identifiers.
- Usage Details: Log files, features accessed, timestamps of actions, performance logs, crash telemetry, and navigation paths.
- Cookies & Local Storage: We use secure, partitioned local storage elements to maintain your active login session and user configuration locally on your device. We do not use third-party tracking cookies.
How We Use Data
We process your information based on legitimate business interests, the performance of our contract with you, compliance with legal obligations, or with your explicit consent. Specifically, we use your data to:
- Operate & Maintain: Provide, host, troubleshoot, and optimize the features of the Muyorbir App.
- Personalize Experience: Remember your preferences and recommend tools, templates, or workflows that match your usage patterns.
- Customer Support: Respond to your comments, bug reports, and technical questions, and send administrative notices.
- Improve & Innovate: Analyze aggregated, anonymized usage statistics to develop new features and enhance user experience.
- Security & Safety: Detect, prevent, and mitigate security threats, fraudulent activities, and violations of our Terms of Service.
App Permissions
To deliver specific features, the Muyorbir App may request access to certain features or sensors on your device. You are in complete control of these permissions.
Device Feature Access: We strictly apply the principle of Data Minimization. We will only request these permissions if you interact with features that require them, and we explain the context prior to requesting permission.
- Camera / Photos: Requesting access to your camera or gallery allows you to upload a profile picture or attach media to your workspace. We do not scan your photo library or upload media in the background.
- Push Notifications: With your permission, we send real-time alerts about updates, mentions, or collaborator activity. You can toggle this off at any time in your device settings.
- Biometrics: If supported by your device, you can enable FaceID/TouchID or fingerprint authentication to unlock the App. This authentication is handled entirely by your operating system; we never access, store, or receive your biometric data.
Sharing & Disclosures
We believe your data is not our commodity. We do not sell, rent, or trade your personal information with advertisers or third parties.
We may share your data in the following restricted scenarios:
- Service Providers: We employ trusted infrastructure services (such as cloud hosting, security firewalls, and database providers) to run our App. These providers process data strictly on our behalf and are bound by confidentiality clauses.
- Legal Compliance: We may disclose information if required to do so by applicable law, regulation, subpoena, or legal process to protect the safety, rights, or property of Loom Workz, our users, or the public.
- Business Transfers: If Loom Workz undergoes a merger, acquisition, restructuring, or asset sale, your personal data may be transferred, subject to the recipient maintaining this Privacy Policy's standards.
Data Security
We implement industry-standard physical, electronic, and administrative safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- Encryption: All data transmitted between the App and our servers is secured using modern TLS/SSL encryption protocols. Databases are encrypted at rest using strong AES-256 standards.
- Access Control: Administrative access to user data is strictly limited to authorized Loom Workz developers who require access to debug or maintain the infrastructure.
- Data Anonymization: We strip logs and system diagnostic files of sensitive user details, such as emails and passwords, before processing them through diagnostic pipelines.
Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Your Rights & Deletion
Depending on your jurisdiction (such as the UK, European Union under GDPR, or California under CCPA/CPRA), you possess specific legal rights regarding your personal data:
- Right to Access & Portability: You can request a copy of all personal data we hold about you in a structured, machine-readable format.
- Right to Rectification: You can update or correct inaccurate profile details directly inside the App settings.
- Right to Erasure (Deletion): You have the right to request the permanent deletion of your account and all associated personal data from our servers.
- Right to Object & Restrict: You can opt-out of promotional communications or request that we pause processing your data.
Data Deletion Helper
Want to delete your Muyorbir account and data? Use this tool to generate an automated data deletion request email directly to the Loom Workz privacy team.
Children's Privacy
The Muyorbir App is not designed for or directed at children under the age of 13. We do not knowingly collect, maintain, or request personal data from anyone under 13 years of age.
If we discover that a child under 13 has registered an account and provided us with personal information, we will immediately take steps to terminate the account and permanently delete all associated data from our systems. If you believe we might have collected data from a child under 13, please notify us immediately at [email protected].
Contact Us
If you have questions, comments, or concerns regarding this Privacy Policy, or if you would like to exercise any of your statutory data rights, please contact the Loom Workz data officer:
Loom Workz Ltd.
Email: [email protected]
Phone: +44 07483 228966
Address: 101 Baryta House, 29 Victoria Avenue, Southend-on-Sea, Essex, SS2 6FL, United
Kingdom